Transaction Network Services Inc (TNS) is an international telecommunications, payments, financial and interactive transaction processing company with global clients who buy and license our products and services.
TNS offers ‘card not present’ (CNP) payment processing services for major financial institutions and also supports the electronic payments needs of their customers, particularly globalizing merchants, with consulting, integration, processing & support services for internet, call center, IVR’s and recurring billing systems.
TNS has two of the top three global card companies using our payments services, and more than 70 banks around the world. Over 30,000 merchants process across our systems. We will handle nearly 80 million CNP transactions this year. For more information on our global services, visit TNS’ corporate website on www.tnsi.com
Yes, TNS support the processing of foreign currencies however, you will need to check with your bank or financial institution that they support multi-currency. A matrix of known multi-currency banks can be located in the How to Become a Merchant section of this site.
PCI DSS stands for Payment Card Industry Data Security Standard. The standard was jointly developed by the major credit card schemes to help organisations prevent credit card fraud, hacking and other malicious activity.
TNS is fully PCI DSS compliant and our products have been designed to help your organisation to reduce security concerns and PCI DSS compliance costs.
An approved PCI Security Quick reference guide has been supplied by PCI Security Standards Council, to help educate the marketplace on PCI security.
TNS has a number of payment solutions that can be customized to meet your requirements. GST exclusive pricing for our standard web based credit card payment solution is as follows. Please refer to the Merchant Solutions area to obtain more information about these products and the relevant pricing or alternatively call the TNS' Merchant Services Support Team on 1300 130 150.
Yes. Refunds and reversals can be processed through Merchant Administration or through the API. Please note that refunds and reversals are charged as normal transactions and that reversal processing is dependant on your bank supporting that transaction type. TNS also support the ability for you to perform a partial refund against an approved transaction. For security reasons however, you cannot refund against a cardholder’s account, without a previously approved purchase/sale transaction.
TNS provides a standard merchant customer agreement which needs to be signed in order for the service to go live.
SafePay Lite has has a 12 month minimum agreement. A 30 days written notification is required for termination of agreement prior to the renewal date. (Please note, that fees paid in advance are not refundable).
SafePay Standard has a 12 month minumum agreement. A 90 day written notification is needed for termination of agreement prior to the renewal date.
TNS can provide reports on a daily, weekly or monthly basis. You can also get transactions reports from Merchant Administration at anytime day or night.
TNS has a long list of merchants ranging from government departments, to large corporations and SMEs. There are over 30,000 merchants currently using the platform. These include:
Any modern programming language that has an interface that supports COM, TCP/IP sockets, Java or HTTPS. Example code in the more common languages such as outlined below are also available.
ASP.NET
ASP
Java
PHP
Perl/Sockets
Unsure? Check with the TNS' Merchant Services Support Team on 1300 130 150 to clarify whether your language is supported and whether example code is also available for your preferred language
No, TNS specialise soley in online credit card payments technology. Your website developer can create a shopping cart to your specific requirements or customise a pre-built shopping cart. A number of popular shopping carts however already have plug-ins available for use with the TNS Payment Gateway. The list of these are available in the Merchant Solution Partners and Providers section of this site.
The Payment Client must be installed on the server where the website or other application is being hosted. The Virtual Payment must be integrated to the server where the website or other application is being hosted.
This will greatly depend on your processing requirements, however, most eCommerce merchants will require a developer to setup a link between your website or payment application and the TNS Payment Gateway. The software, technical documentation and user guides are downloadable from our support website which you are granted access to following execution of your services agreement. The installation of the Payment Client is a simple ‘installshield’ process. Integration examples are also provided according to your chosen interfaces. Our expert support staff assist you throughout your integration process.
SSL (Secure Socket Layer) is a 3 party model which uses the SSL protocol to provide secure transmission of sensitive data between a customer’s web browser and our payment server. The card details for example are entered directly to the Payment Server therefore the merchant does not carry the responsibility of storing the credit card details at their site.
The 2 party model is whereby the customer pays for goods or services by providing their payment details (for e.g. card number) directly to the Merchant or on the Merchant’s site.
If you choose to use the 2 party model (where the cardholder enters their card details on your branded payment page) you will need to obtain a server certificate. This can be purchased from VeriSign or any organisation that sells SSL certificates.
In addition to TNS being PCI DSS compliant, TNS uses industry standard 128 bit SSL security in all data transmission. The cardholder’s credit card details are secured on our servers by our physical, network and software security. The padlock that appears on the bottom of the payment pages signals that the cardholder has entered a secure site. If you choose to brand your own payment page (2 party), you have to ensure security on your payment page/s on your server/s.
You can contact the TNS' Merchant Services Support Team on 1300 130 150 for initial investigation, however you may be redirected to contact your bank to resolve where the missing funds are.
You will receive a message advising ‘Transaction Approved’ or ‘Transaction Declined’. If you view the transactions in Merchant Administration the Response Code ‘0’ = approved transaction and the Response Codes 1 to 8 = declined transaction. More details are available in our user and integration manuals.
Yes, TNS provide you with website access to a portal called Merchant Administration. Through this portal, you can search, view, and refund transactions.
First make sure there are no transactions in the same batch on the report for the day before. Then sort by batch date, response, type and collate amounts by batch date, all transactions that have response = ‘0’ and type = ‘purchase’ minus response = “0” and type = “refund”.
Yes. We assign you an Administrator user, who is responsible for establishing and managing as many users as you need. Further information is available in our Merchant Administration user guide.
Support is available through the TNS Merchant Services Support Team via phone, email and chat, between the hours of 9am to 5pm (AEST) Monday through Friday (excluding National Holidays). The support team are subject matter experts in integration, transaction enquiries and can also assist with bank reconciliation/settlement, fraud prevention programmes and chargeback issues.
TNS also have other levels of support available, including 24 hours, 7 days a week support access to our Network Operations Centre. These other support packages are available for your review in the Merchant Support Packages outline.
Step 1: Have a read through the How to Become a Merchant Section which outlines the important information that is available on the process to become a TNS Payment Gateway merchant
Step 2: Navigate to the review and select the product of your choice in the Merchant Solutions area and follow the links or alternatively, give the TNS' Merchant Services Support Team on 1300 130 150.
POS Transactions 
